Support

We usually reply within two business days.

Are the people on Smirk real?

No. Every match is a fictional AI character with an AI-generated photo. None of them are real people.

How do I cancel Smirk+?

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Smirk, then tap Cancel. Deleting the app or your account doesn't cancel it.

I bought something and don't see it

In the app, open the subscription screen and tap Restore. If it still isn't there, email us with the date of purchase.

How do I get a refund?

Purchases are made through the App Store, so refunds go through Apple at reportaproblem.apple.com.

How do I delete my account?

In the app: Profile → Settings → Delete account. This deletes your profile, conversations and photos. See our Privacy Policy for details.

A character said something wrong or upsetting

Press and hold the message and choose Report, or report the character from their profile (the … button) and choose not to see them again. You can also email us. People review every report.

Why did a character stop replying?

Sometimes they step away for a shift, the gym or bed, and the chat says when they'll be back. Messages you send meanwhile get answered when they return. You can bring them back right away for 1 Spark, or free with Smirk+.

What are Sparks?

Sparks are Smirk's one currency. You start with 3. A Spark gets you an instant match with someone you liked, a Connect from This Week, a selfie, or a character back early. Check in 5 days in a row for a free one. You can buy more in the app; they're one-time purchases.

How many messages can I send?

For free, 20 of your messages in a chat, then they step away for 8 hours (bring them back sooner for 1 Spark). Smirk+ chats last three times as long, 60 messages, and bringing someone back is free.

Do characters see my photos?

Characters never see your profile photos, only a short description of them. A photo you send in a chat is shown to the character once, so they can react to it. Every photo is checked automatically first.

Need help right now?

If you're thinking about harming yourself, call or text 988 (US and Canada), call Samaritans on 116 123 (UK and Ireland) or Lifeline on 13 11 14 (Australia), call or text 1737 (New Zealand), or find a helpline anywhere at findahelpline.com. Our safety page lists them all.